Image Courtesy: Microsoft
You love the idea of playing high-powered Xbox games on the go? Without needing the Xbox console. Xbox Cloud Gaming makes it possible for you.
Through Xbox Cloud Gaming you can stream games directly to your devices, and enjoy high quality games on your phone, tablet or PC.
However, if you are facing the frustrating issue of “Disconnected from cloud gaming session” error, then it could disrupt your gaming experience.
This unexpected error throws you out of the game.
Anyway, fear not, in this article I’ll give you step-by-step guides to solve this error of Xbox Cloud Gaming.
The Background Intelligent Transfer Service (BITS) plays an important role in managing data transfers for many applications, including your Xbox Cloud Gaming.
If this service faces any issue, it can lead you to this error of cloud gaming.
Here's how to restart BITS and resolve the error:
This will stop and then restart the BITS service, and it will solve the error which might have caused ‘Disconnected from Cloud Gaming Session’ error.
Also Read: Can Xbox Series S Run GTA 6?
Sometimes a simple restart can work wonders. Close the Xbox app completely, then relaunch it. If you're on PC, you can find it in your Start menu or taskbar. Along with that, restart your PC as well, to get a fresh start and avoid if there’s any temporary glitches.
This quick restart can often clear temporary glitches and get you back to your cloud gaming session in no time.
Since the Xbox Cloud Gaming is mainly dependent on online connection. A Stable network connection is very important and before using the deeper troubleshooting, verify if your device is receiving the internet connection properly or not.
Try running the internet speed test to check if you meet the minimum speed requirement for cloud gaming or not.
Or, try changing the network connection. Switch to your phone hotspot or any other network connection, to check if you are facing the error because of your network issues.
Microsoft regularly releases the updates to address bugs and improve compatibility issues with online services like Xbox Cloud Gaming.
Make sure your Windows is updated to its lates version of 23H2, so that your PC runs smoothly and minimizes the chances of encountering the error due to outdated software.
Check from your system Settings if any Windows update is pending. Updates might include compatibility fixes for the Xbox app. This will potentially resolve the "disconnected from cloud gaming session" error.
Developers frequently release updates that address bugs, glitches, and performance issues. Keep your game and Xbox App up-to-date, it’s essential for running cloud gaming smoothly.
Let's take a look at how to update the game and the Xbox app:
Xbox has a built-in troubleshooter specifically designed to fix any network connectivity problems, which could be the culprit behind your "disconnected from cloud gaming session" error.
Here's how to use this helpful tool:
You can also try re-installing Xbox App in your PC, this will reset your app and fix the bugs and any temporary issues, which would be causing “Disconnected from Cloud Gaming Session” error.
If none of the above fixes works for you, then consider using wired ethernet connection to have a more stable internet connection compared to Wi-Fi.
You can also check the server status of Xbox Cloud Gaming from their official website, if there’s server down. Check from here Xbox Status.
And still, if the problem persists try to reach out to Xbox support, through mails or various forums of Microsoft, you will get some other solutions to fix this error.
Q1. How do I fix cloud gaming disconnected?
Ans: Restart Xbox App, check Wi-Fi, update Windows/Xbox, run network troubleshooter. Contact Xbox Support if issues persist.
Q2. How do I get better connection on cloud gaming?
Ans: Use wired ethernet, ensure enough bandwidth, close background data usage apps.
Q3. Do I need game pass for cloud gaming?
Ans: Yes, an active Xbox Game Pass Ultimate subscription is required.
Q4. What is the minimum Internet connection for cloud gaming?
Ans: The minimum internet connection speed for Xbox Cloud Gaming depends on the device, Mobile devices and tablets require 10 Mbps. Consoles and PCs require 20 Mbps download speed.